Effective 22 August 2026

Privacy.

The short version

anserolive answers your business phone. To do that it listens to the call, writes down what was said, and sends you a summary. That means we hold recordings of conversations between your callers and our software. This page explains exactly what we keep, why, and for how long.

Who we are

Anserolive LLC operates anserolive. For questions about anything on this page, write to support@anserolive.com.

If you are a customer

We hold what you gave us in order to run the service:

• Your name, email address and password credentials.
• Your billing details, held by Stripe. We never see or store your card number.
• The phone numbers we rent to you, and how many minutes you have used.
• Any property records you import, including the contact details on them.
• The script and settings you configure for your answering agent.

If you called a number we answer

You reached a business using anserolive. We are processing your call on that business's behalf, and the record of it belongs to them.

We capture:

• Your phone number, and your name if you give it.
• A written transcript of the call.
• A summary of what was discussed and anything you asked us to arrange.

You are told at the start of every call what is being kept, before you are asked anything. Most businesses keep only the written transcript, and are told to say so. Some pay for audio recording as well; on those lines you are told the call is recorded, and the audio is deleted after fourteen days. Either way, if you would rather not be recorded or transcribed, say so — the agent will arrange for a person to call you back instead and end the call.

To see what was kept about you, or to have it deleted, contact the business you called. They control the record. If you cannot reach them, write to support@anserolive.com and we will help identify them.

Call recordings

Audio recording is an optional extra a business chooses to add. Where it is switched on, the recording is kept for fourteen days and then deleted — automatically, not on request. Where it is not, no audio of your voice is made or stored at any point.

How long we keep it

• Transcripts and call summaries: 24 months, then deleted.
• Property records: for as long as the account is open, or until you delete them.
• Account and billing records: for as long as the account is open, then as long as tax law requires.

Closing your account deletes your property records and call history within 30 days.

Who else sees it

We use a small number of processors, and no one else:

• Twilio carries the phone calls.
• ElevenLabs provides the speech understanding that lets the agent hold a conversation.
• Anthropic writes the post-call summary from the transcript.
• Supabase hosts the database.
• Fly.io and Vercel host the application.
• Stripe handles payment.

We do not sell your data, and we do not share it for advertising. We do not use your calls or your property records to train our own models.

Security

Traffic is encrypted in transit. Access to the production database is limited to the people who operate the service. Each account can only ever read its own calls, properties and settings.

Your rights

Depending on where you live you may have the right to see, correct, export or delete what we hold, and to object to how we use it. Write to support@anserolive.com and we will respond within 30 days.

Changes

If we change this page in a way that matters, we will email account holders before it takes effect.